Account Resolution Specialist
Base Salary: $17 to $19 Per Hour
Employment Type: Full Time
Work Hours: 8am-5pm
Education Requirements
- High school diploma or GED required; college degree is a bonus.
Qualifications
- Basic understanding of collections is a benefit to this position.
- Good computer skills with Microsoft Office and Outlook.
- Great listening and communication skills, both written and verbal.
- Excellent organizational skills and able to multi-task.
- Detail oriented and able to meet deadlines.
- Can work independently and in a team environment.
- Bilingual skills highly desired.
Responsibilities
- Handle multiple types of consumer communications including inbound calls, email, credit bureau reporting disputes received from consumer reporting agencies (acdv/s) and consumer correspondence.
- Respond to consumer complaints and disputes, validation of debt request, account inquiries, credit bureau reporting questions and more.
- Accurately document and respond according to procedures.
- Maintain a professional and positive attitude providing customer service while being compliant with regulations.
- Multi-task between on and off phone work and multiple applications.
- Follow legal parameters and compliance requirements of State and Federal mandates, including those set forth in the Fair Debt
Collections Practices Act (FDCPA). - Adheres to Jefferson Capital Systems compliance program and its' related activities and maintains the utmost confidentiality.